Reship Policy & Delivery Guarantee
📋 Policy Summary
Our shipping guarantee applies strictly to peptide products. All other product categories — including but not limited to oils and tablets — are excluded from any delivery guarantee, reshipment, or compensation under all circumstances.
Guaranteed Regions
We provide guaranteed delivery for peptide shipments to the following regions:
If a peptide shipment encounters customs-related issues in these regions, one free reshipment will be provided.
Restricted Regions (Higher Risk)
For the following regions, customs clearance success rate is approximately 80%–95%:
If a peptide shipment is detained, seized, or destroyed by customs in these regions, a 50% reshipping fee (based on the original order amount) must be paid before any reshipment is arranged.
⚠️ Important
No refunds will be issued under any circumstances. By placing an order, you acknowledge and accept these terms in full.
Customer Responsibility
The customer assumes full responsibility for understanding and complying with local import regulations prior to placing an order. We are not responsible for:
- Delays caused by customs inspections
- Seizure, destruction, or rejection of non-guaranteed items (including oils and tablets)
- Packages refused by the recipient or returned due to incorrect address
Final Interpretation
We reserve the right of final interpretation of this policy. Placing an order constitutes full acceptance of all terms outlined above.